In today’s workplace, it’s not enough for a manager to simply assign tasks — they must also be capable of continuously and effectively developing their team’s performance. This is where performance management and feedback emerge as essential tools for the success of both individuals and organizations.

This course aims to equip you with a clear understanding of performance management, how it differs from performance evaluation, and why managers need these skills to make a real impact within their teams. You will explore key challenges that can hinder effective performance management and learn practical ways to overcome them. You’ll also gain insight into the importance of feedback at work, the different types of feedback, and how to evaluate and develop employee performance.

The course also provides a simple, practical guide to using proven models such as STAR and FAST for delivering constructive feedback that improves performance and builds trust within the team. A special focus is placed on communication skills, as poorly delivered feedback can backfire, while the right approach can unlock growth and development opportunities.

This course is designed to be practical, easy to apply, and suitable for anyone looking to improve their work environment and elevate both individual and team performance in a professional way.