By the end of this course, you will be able to
What is meant by quality, and what the ISO 9001 standard is, what its history is, how it can ensure good quality management, and how to successfully meet all of its requirements.
What the different types of documentation are, which of the ISO 9001 requirements needs to be documented, how to correctly document them, and what the Deming cycle is.
What the seven principles of quality management that the ISO was based on are, what does organization context mean, and how to do SWOT analysis.
Course details
- 4 h 51 m/52 lessons
- Last updated: 23/12/2020
- 1 learning resources
- Course completion certificate
Course Content
Course Introduction
Organization Context
Introduction to ISO
Understanding Organization & It’s Context
Principles of quality management
Informational Clauses
Course Introduction
Introduction to ISO
Principles of quality management
Informational Clauses
Organization Context
Understanding Organization & It’s Context
Understanding Needs & Expectations of Interested Parties
Determining The Scope
Summary of Clause 4
Leadership & Commitment 1
Leadership & Commitment 2
Roles, Resposibilities and Authorities
Planning
Actions to Address Risks & Opportunities
Planning Quality Objectives
Planning of Changes
Summary of Clause 6
How to Establish an Organization ?
Work Environment
Measuring Equipment
Organization Knowledge
Competence 1
Competence 2
Awareness
Communication
Documented Information
Create- Update
Control
Summary of Clause 7
Operational Planning & Control
Customer communication
Review Requirements
Design and Development for Product & Service
Determine Product / Service Requirement
Ensure Design & Development Outputs
Design & Development Process
Control External Processes, Product, Service
Type & Extent Of Control
Production & Service Provision 1
Production & Service Provision 2
Production & Service Provision 3
Release of Product, Service
Summary of Clause 8
Mindmap ISO 9001
Performance Evaluation
Customer Satisfaction
Internal Audit
Management Review
Summary of Clause 9
Improvement
Mind Maps
Summary
About this course
Implementing ISO 9001:2015 is no longer about red tape and paperwork. Instead of complicated and bureaucratic procedures, this course aims to simplify the standard ISO 9001:2015 to unravel the complexity that some may feel when applying it. This course also aims to set a counter-trend for unwanted costly complexes that some institutions fall into while implementing one of the most powerful and widespread quality management systems specifications in the world.
Course requirements and prerequisites
This course requires a solid background in business.
Mentor
Farouk El Telawy
Lean Six Sigma Consultant
889 Learners
1 Course