By the end of this course, you will be able to
Define the five-star hospitality industry and what the related guidelines, standards, policies, and procedures that you need to know about this industry are.
Differentiate between five-star hotels and five-star luxury hotels, as well as what the different hotel departments that you need to know are.
Interact with different guests, personalize your services, and how to decide which position you want to apply for and which career path you want to follow.
Course Details
- 3 h 48 m/46 lessons
- Last updated: 28/10/2020
- Course completion certificate
Course Content
The Agenda
Policy And Procedures
Hygiene And Appearance 1
Hygiene And Appearance 2
Hospitality Personalized Service
The Agenda
Policy And Procedures
Hygiene And Appearance 1
Hygiene And Appearance 2
Hospitality Personalized Service
Hotel Product Knowledge
Food & Beverage Knowledge
Communication
Tone of Voice
The Power of Body Language 1
The Power of Body Language 2
Telephone Etiquette
Handling Angry Caller
Handling Angry Guest
Steps to Handle Angry Guest 1
Steps to Handle Angry Guest 2
Hotel Ethics 1
Hotel Ethics 2
Reservation
Reservation Duties
Front Office
Front Desk
Guest Relation
Butler/ Executive Lounge
Housekeeping
Laundry Duties
Food & Beverage
Food & Beverage Duties
Food & Beverage Product Knowledge
Kitchen & Stewarding
Stewarding Department
Spa & Recreation 1
Spa & Recreation 2
Hotel Management
Human Resources Duties
Training & Development
Training & Development Duties
Sales & Marketing
Marketing Duties
Accounts/ Finance
Information Technology
Security
Health & Safety
Department of Engineering
The General Manager Role
Wrap up
About this course
Do you dream of being part of the hospitality industry? Do you want to explore it from a closer look? Whether you are just intrigued to know more, or a hotel employee who seeks a promotion, or even a manager who wants to broaden his hotel-related knowledge, then this course is for you. The mentor will share her 18 years of experience to teach you all the must-know hotel-related knowledge. You will learn about the different roles of hotel departments, hotel ethics, policies and procedures, different positions and career paths, and more.
Course requirements and prerequisites
For this course, you will need a basic understanding of English as the course shall use the English naming of concepts or topics.
Mentor
Nadia Ismail
Learning & Development Manager
548 Learners
1 Course