By the end of this course, you will be able to
Understand who a problem employee is and their characteristics, and identify effective strategies for developing and retaining a rebellious and problem employee within the work team. Recognize the effect of problem employees on peers and managers. Learn Poka-Yoke theory to prevent hiring issues and manage current staff behavior.
Identify the causes of problem employee behavior, and learn how to deal with each of these factors effectively. Gain the skills of managing meetings with a problem employee effectively.
Develop a specific action plan to deal with a problem employee, including setting goals and practical steps to improve the relationship and improve performance.
Understand how to manage difficult employees by employing positive reinforcement & fair guidance. Prevent toxic culture in teams through effective leadership.
Course details
- 3 h 21 m/46 lessons
- Last updated: 17/3/2024
- Course completion certificate
Course Content
Course Introduction
How to Learn
The Problem Employee Definition
The Importance of Developing the Problem Employee
The Issues That the Problem Employee Has
Course Introduction
How to Learn
The Problem Employee Definition
The Importance of Developing the Problem Employee
The Issues That the Problem Employee Has
The Impact of the Problem Employee on His Colleagues and Managers
4 Reasons to Develop and Keep the Problem Employee
The Impact of Not Discovering the Problem Employee
How to Avoid Hiring the Problem Employee
Poka Yoke Theory
Important Notes
Handling the Problem Employee
Symptoms of the Problem Employee
The Reason Behind the Problem Employee Behavior
Learning Styles
Common Errors During Case Validation
The 3 Steps for Discovering the Problem Employee
Types of Problem Employees 1
Types of Problem Employees 2
Types of Problem Employees 3
Types of Problem Employees 4
Types of Problem Employees 5
Types of Problem Employees 6
Types of Problem Employees 7
Types of Problem Employees 8
How to Conduct a Successful Meeting
How to Conduct a Meeting With a Problem Employee
Place of Meeting
How to Start a Meeting (Tips and Examples)
Importance of Listening
Body Language
How to Handle Hard Questions During Meetings
How to Start a Discussion
The Best 3 Ways to Deliver Feedback
How to Give Feedback 1
How to Give Feedback 2
How to Give Feedback 3
How to Make an Action Plan
After Action Plan
3 Important Approaches
The Last Opportunity
Dealing With Your Colleague's Problem
How to Slove Any Issue With Any Person
Toxic Manager
How to Avoid Creating Toxic Culture
Course Wrap Up
About this course
Unhealthy work environments stem from mishandled employee issues, hindering productivity. This course explores the impact of rebellious employees on teams and organizations. Recognizing their influence on colleagues and managers, and understanding how their actions affect performance is crucial. By studying PoKa-Yoke theory, we prevent hiring problematic employees and address negative behaviors efficiently. Delving into the causes of such behavior, we learn systematic solutions. Managing meetings with problematic employees and devising action plans for improvement are essential skills. Effective techniques for directing such employees without fostering toxicity are discussed, fostering collaboration and conflict resolution.
Course requirements and prerequisites
There are no requirements for this course. Your interest in the topic and your commitment to learning are all you need to achieve the utmost benefit from this course.
Mentor
Sherif Khattab
Regional Sales Manager
3,266 Learners
3 Courses