By the end of this course, you will be able to
To lead a peaceful dialogue while talking with others and control your reactions, thoughts, and emotions. Moreover, understanding how to solve clashes.
How to approach conflicts and conversations with self-regulation and confidence. Besides, how to express yourself, and how to be able to create safety zones.
To build effective and constructive conversations without losing relationships, results, and self-management, especially under stress and confrontations.
Course details
- 3 h 53 m/36 lessons
- Last updated: 24/5/2021
- Course completion certificate
Course Content
Introduction
What Is a Conversation?
Course Objectives
Elements of Mastering Effective Communication
Introduction
Course Objectives
What Is a Conversation?
Elements of Mastering Effective Communication
Element #1: Perception
Exercise: Different Perceptions
The Difference Between Attitude & Behavior
Element #2: The Capacity to Empathize
Element #3: Types of Impact in Conversation
Element #4: Separating Facts From Stories
Element #5: Congruent Body Language
Practical Tips for Mastering Conversations
The Art of Asking Questions
Examples for Open-Ended Questions
Authentic Listening Skills
The Difference Between Hearing & Listening
Listening: A Skill or an Attitude?
Barriers to Listening
Listening From a Frame of Reference
Empathic Listening
Listening Etiquette
What Is a Conflict?
Behaviors in Unsafe Conversations
The Dynamics of Conflict
Tips for Building Safety During Conflict
The Mental Preparation for Conflicts: Avoid Either/Or Mindset
Emotional Hijacking
The Mental Preparation for Conflicts: The "And" & "Admit Your role" Mindsets
The Mental Preparation for Conflicts: Re-engaging Your Brain
The Mental Preparation for Conflicts: Avoid Killer Phrases
The Mental Preparation for Conflicts: Writing
Assertive Communication Style
Barriers to Assertiveness
Steps for Practicing Assertiveness
How to Say 'No'
Course Wrap Up
About this course
This course acts as a solution for communication issues and clashes happening between people. It will help you to manage your reactions, thoughts, and feelings throughout different situations. Also, it explains several techniques to handle different situations and how to react to them, so you can reach the best results without losing anyone. Moreover, it will help you to know the differences and the meaning of peaceful dialogue and disagreements. This course is delivered in Arabic.
Course requirements and prerequisites
Attending the “Basic Communication Skills” course by Amira Nassar is preferable. The course is available on Almentor.
Mentor
Amira Nassar
Trainer/Consultant/Coach
22,314 Learners
3 Courses