In this course, you will first master the fundamentals of generative AI, large language models, embeddings, and retrieval-based techniques before progressing to prompt engineering and advanced prompt engineering for designing effective knowledge agents. Through guided, hands-on exercises using no-code platforms (Custom GPTs, Chatbase, Gooey AI, Nancy AI), you will learn to conduct deep research to structure and secure a comprehensive knowledge base, define system instructions, and deploy a chatbot that automates customer support, technical support, and internal knowledge management. By the end, you will have a fully functional agent tailored to their organization’s needs, along with practical templates and checklists for ongoing maintenance and scaling.